Publisher's Synopsis
Unlike other career books, this book offers managers a team-focused approach to neutralizing a not-so-pleasantor productiveworking atmosphere. Instead of isolating the one problem employee, relevant teams are considered as part of the solution. The result? Solutions stick and there's less likelihood of the bad apple ruining the bunch.
Complete with situational advice and case studies taken straight from the trenches, this simple and straightforward guide teaches managers how to:
- Calm down combatants
- Motivate wasters
- Silence gossips
- De-arm backstabbers
- Convince passive-aggressives to open up
- Teach narcissists the importance of the team
