Publisher's Synopsis
Think about the assertive people you know. Aren't they the ones who seem to get others' respect and co-operation while still speaking their minds? - - Assert Yourself! is highly interactive, encouraging you to judge for yourself how assertive you are in a range of situations, and how you choose to communicate verbally, and how you subconsciously do non-verbally. Its accessible style will help you to: - - ò clearly communicate what you think and how you feel - ò express emotions and thoughts without feeling guilty - ò be seen as assertive rather than aggressive - ò help others to communicate assertively - ò deal more effectively with all personality types. - - Assert Yourself! will help you to learn the assertiveness skills that lead to increased self-esteem and a sense of accomplishment ... effective techniques you can use to communicate assertively with your boss, your colleagues, your staff, with difficult customers or aggressive employees.
