After the Sale

After the Sale How to Manage Product Service for Customer Satisfaction and Profit

Book (01 Jan 2000)

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Publisher's Synopsis

An updated version of the authors' Service Management: Principles and practices which explains the organizational goals of those involved in field servicing such durable products as cars, medical instruments, electrical power, telecommunications, farm equipment, and industrial plants. Written by a management consultant and a specialist in quantitat

Book information

ISBN: 9780934623636
Publisher: Solomon Press
Imprint: Solomon Press
Pub date:
DEWEY: 658.812
DEWEY edition: 21
Language: English
Number of pages: 406
Weight: -1g
Height: 234mm
Width: 171mm
Spine width: 31mm