Publisher's Synopsis
What can international educators learn from health care, manufacturing, and other sectors? Surprisingly, a lot! In this ground-breaking publication, David L. Di Maria shows how tried-and-true lean management strategies and tools adapted from various industries can improve processes in international offices. Core concepts-such as diagnosing and eliminating waste, applying systems thinking to organizational dynamics, and streamlining administrative processes-are made accessible to both new and experienced international office managers and other staff members through practical example scenarios regularly encountered in international student services, recruitment, and enrolment management. At a time when most international offices must show greater returns on investment with fewer resources to allocate, this publication provides the tools and knowledge you need to make the most of the assets at your disposal.
