Publisher's Synopsis
INTRODUCTION
In the present era of revolution in information technology, the
economic setup of every country has witnessed tremendous changes in their
respective working. The banking sector too has not remained untouched and
unaffected by these changes. It has introduced several new processes, such as Ebanking, and innovated its day-to-day functioning.
Today's banking is virtual or innovative banking which denotes the
provision of banking and other related services through the extensive use of
Information Technology (IT), without direct resources to the bank by
customers. The salient features of Innovative Banking are overwhelming
reliance on IT and the absence of physical bank branches to deliver banking
services to the customers.
