Publisher's Synopsis
From the authors of the award-winning Meeting the Leadership Challenge in Long-Term Care, this book provides a blueprint for success in today's performance-based healthcare system. It presents a tested approach to delivering optimal care to each resident using a proven, coordinated bundle of key practices that include:
- Leadership that brings out the best in staff
A communication infrastructure to support teamwork throughout an organization
A high-involvement performance improvement process that delivers quality person-centered care and prevents avoidable declines
This practical resource takes long-term care leaders through the critical steps to achieve staff stability, strengthen coordination of care, and maintain the highest practicable well-being for each resident. It demonstrates how engaging staff in continuous quality improvement produces consistently high-quality care.
