Publisher's Synopsis
A positive future with artificial intelligence to bring remote online office working environment chance: Many businesses and individuals are optimistic that this AI-driven shift in the workplace will result in more jobs being created than lost. As we develop innovative technologies, AI will have a positive impact on our economy by creating jobs that require the skill set to implement new systems. 80% of respondents in the EY survey said it was the lack of these skills that was the biggest challenge when employing AI programs.It is likely that artificial intelligence will soon replace jobs involving repetitive or basic problem-solving tasks, and even go beyond current human capability. AI systems will be making decisions instead of humans in industrial settings, customer service roles and within financial institutions. Automated decisioning will be responsible for tasks such as approving loans, deciding whether a customer should be onboarded or identifying corruption and financial crime.Organisations will benefit from an increase in productivity as a result of greater automation, meaning more revenue will generated. This thus provides additional money to spend on supporting jobs in the services sector.Due to the vast array of jobs that could be impacted by AI, it is fundamental to address the potential pitfalls of these technologies. Business need to overcome the trust and bias issues surrounding AI by achieving an effective and successful implementation that makes it possible for everyone to benefit. Governments must ensure that gains from AI are shared widely across society to prevent social inequality between those affected and unaffected by these developments. For example, this could be through increased investment into training. With the additional cost-savings from implementing AI systems, employers should also focus on upskilling their current employees.To properly leverage the power of AI, we need to address the issue at an educational level, as well as in business. Education systems needs to focus on training students in roles directly associated to working with AI, including programmers and data analysts. This requires more emphasis to be put on STEM subjects (science, technology, engineering and mathematics). Also, subjects centered around building creative, social and emotional skills should be encouraged. Whilst artificial intelligence will be more productive than human workers for repetitive tasks, humans will always outperform machines in jobs requiring relationship-building and imagination. Hence, artificial intelligence will change our world both inside and outside the workplace. Instead of focusing on the fear surrounding automation, businesses need to embrace these new technologies to ensure they implement the most effective AI systems to enhance and compliment human intelligence.
