Publisher's Synopsis
Automotive industrial averages, benchmark quotas look great on paper. In the real world of the automotive repair facility, those numbers do not fit most businesses - especially the "mom-and-pop" shop. And, trying to mirror those industry-survey standards most likely will damage the shop's foundation, possible failure of the automotive center. It's time to talk about your shop. So, let's focus on what you have and what you need to do to increase profits, expand consumer satisfaction-name recognition. It's time to make your shop the "go-to" repair facility in your area.
