Publisher's Synopsis
Gig Customer Service (or GigCX) is the term used for deploying a gig-based crowd of people to provide customer service. Organizations can route their customer service inquiries securely from their own systems, through a GigCX platform that distributes them to a crowd of knowledgeable gig experts who can answer questions for the brands they love. GigCX applies the lessons of the gig economy to customer service. Agents can earn more, enjoy their job more, and companies requiring customer service can pay less than if they outsourced to a specialist company.
In this book, it is explored why GigCX is set to be the next big transformation of how brands deliver a fantastic customer experience. GigCX offers greater transparency, control, efficiency, and productivity - why aren't you already exploring it for your business?
