Publisher's Synopsis
The IT Leadership Handbook: Using ITIL Guiding Principles for Success is a comprehensive guide for IT leaders, managers, and professionals who want to lead their organizations and teams toward success effectively.
The book introduces the Information Technology Infrastructure Library (ITIL) framework and its guiding principles, which serve as a basis for IT service management. It then delves into the role of IT leadership and the essential skills and competencies required to lead IT teams effectively.
The IT Leadership Handbook also offers valuable guidance on managing stakeholders, communicating effectively, building partnerships, and driving innovation. It emphasizes the importance of collaboration and teamwork in IT service management and provides strategies for developing a strong and cohesive IT culture.
Readers will find real-world examples, case studies, and best practices from experienced IT leaders and practitioners throughout the book. The author provides practical tips and actionable advice on how to apply ITIL principles to specific IT scenarios, as well as how to navigate common challenges and pitfalls in IT service management.
