Publisher's Synopsis
This book is a critical analysis that challenges existing ideas and practice about the use of computers within the Probation Service. This has been dominated by narrow management needs and concerns. An alternative perspective, based on theoretical knowledge and practical experience, identifies the potential of the new technology to support the day-to-day work of probation staff with clients. - - This perspective draws on work in other 'human services' to show how computers can help in the complex tasks involved, not only through provision of practice and resource information, but also as a professional tool in assessment and other processes. Threats to professionalism, confidentiality and employment are identified as key issues. The new National Probation Service Information Systems Strategy moves the service on after years of muddle and dithering, but is shown to have limited regard to the real needs of probation practice.
