What Customers Want from HR

What Customers Want from HR The Views of Line Managers, Senior Managers and Employees on HR Services and the HR Function : The First Report from the IES HR Network Project on 'Customer Views of HR' - IES Report

Paperback (29 Sep 2008)

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Publisher's Synopsis

Do the internal customers of HR - line managers, senior managers and employees - see the role of HR in the same way as the function sees itself? Drawing on findings from interviews, focus groups and surveys, this study finds that customers want responsive, pro-active, professional HR support.

Book information

ISBN: 9781851843961
Publisher: Institute for Employment Studies
Imprint: Institute for Employment Studies
Pub date:
DEWEY: 658.3
DEWEY edition: 22
Language: English
Number of pages: 144
Weight: 440g
Height: 295mm
Width: 210mm
Spine width: 11mm