Publisher's Synopsis
Incidents of aggression and escalated behavior, which can lead to workplace violence happen every second, minute and hour of each day in the United States. OSHA and the CDC have declared that workplace violence is now an epidemic in some industries. Hospitals, government, law enforcement and corporate security continue to tighten down, but there are steps YOU can take, as an individual, to de-escalate upset, angry and volatile individuals. The AVADE(R) De-Escalation Student Guide is a practical, insightful training manual which provides informative, proactive prevention strategies and interventions that can help you diffuse and de-escalate angry and aggressive individuals.
