Publisher's Synopsis
Everyone has felt bullied at some point in their lives, whether by a family member, childhood acquaintance, colleague, boss or client. You know you have been bullied when you feel pressured, demeaned and angered. You walked away from a negotiation feeling like you lost ground. You gave into demands and agreed to something that was not in your best interests. And you resented the way you felt. This book will teach you how to skillfully deal with bullies in different forms and environments. You'll explore the mindset of a bully and understand the motivations and behaviour so that you can gain an advantage over him or her.
