Publisher's Synopsis
Communicate like a great leader! Risk Communications is a skill that can enable you to communicate like a great leader during difficult situations - and to make sure that what you say is remembered. During high-stress, high-concern, controversial, or low-trust situations, normal ways of communicating change. Attention spans shrink and 'mental static' severely limits the ability to listen. This medical fact underpins the central theme of this book: In situations of high stress, high concern, high stakes, and controversy - the ground rules of communication are different!
