Freedom from Command and Control: Rethinking Management for Lean Service

Freedom from Command and Control: Rethinking Management for Lean Service

Hardback (12 Aug 2005)

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Publisher's Synopsis

"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers."

An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers

Book information

ISBN: 9781563273278
Publisher: Taylor & Francis
Imprint: Productivity Press
Pub date:
DEWEY: 658.3152
DEWEY edition: 22
Language: English
Number of pages: 238
Weight: 510g
Height: 161mm
Width: 233mm
Spine width: 19mm