Telephone Skills from A to Z

Telephone Skills from A to Z The Telephone "Doctor" Phone Book - A Fifty-Minute Series Book

Book (01 Apr 1997)

Not available for sale

Includes delivery to the United States

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Publisher's Synopsis

An organisation's ability to provide excellent customer service is highly dependent on its employees' telephone skills. This book is helpful for anyone who represents an organisation on the telephone.

Book information

ISBN: 9781560523017
Publisher: Crisp Publications
Imprint: Crisp Publications
Pub date:
DEWEY: 651.73
DEWEY edition: 20
Number of pages: 106
Weight: -1g