Hardback (01 May 1986)
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A Harvard Business School professor summarizes the current status of the service industry and explains his "strategic service vision" theory, a logically organized plan for implementing new businesses and ideas and developing a competitive advantage within the industry.
| ISBN: | 9780875841304 |
| Publisher: | Harvard Business Review Press |
| Imprint: | Harvard Business Review Press |
| Pub date: | 01 May 1986 |
| DEWEY: | 658 |
| DEWEY edition: | 19 |
| Language: | English |
| Number of pages: | 241 |
| Weight: | 560g |
| Height: | 241mm |
| Width: | 165mm |
| Spine width: | 29mm |
