Publisher's Synopsis
This presentation, drawn from the author's extensive experience, is a down-to-earth application of the entire field of quality assurance as a complete management system. It goes a long way to dispelling the myths and misunderstandings that quality assurance is full of mystique and jargon, offering a consistent and logical approach to the subject which can be implemented and practised in everyday working conditions.;The author covers all activities through design, procurement, manufacture and installation, as well as service industry applications. He defines the contents of a quality programme and a quality plan, leading to the development of a quality manual and the supporting procedures (including auditing). Further chapters deal with computer software control and quality circles, whilst quality assurance terminology is carefully defined and many case histories given.
