Paperback (01 Mar 2000)
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This guide aims to enhance communication skills specifically when using the telephone. It examines: taking and making calls; using your voice, intonation and language to best effect; listening attentively and knowing when to take the initiative.
| ISBN: | 9780852928653 |
| Publisher: | McGraw-Hill Education |
| Imprint: | McGraw Hill |
| Pub date: | 01 Mar 2000 |
| DEWEY: | 651.73 |
| DEWEY edition: | 21 |
| Number of pages: | 67 |
| Weight: | 110g |
| Height: | 195mm |
| Width: | 127mm |
| Spine width: | 9mm |
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Hardback
Published 11 Nov 2021
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