Publisher's Synopsis
Welcome to Effective Help Desk Specialist Skills uCertify Course
The Effective Help Desk Specialist Skills uCertify Course is an easy-to-use online course that allows you to assess your readiness and teaches you the fundamentals of help desk support skills. Topics include necessary "soft" personal skills, "hard" technical skills, and the changing role of help desk professionals in the modern support center, and much more.
Master all of the content within the framework of Effective Help Desk Specialist Skills interactive eBook. The interactive eBook includes informative text, key terms, author notes, images, interactive exercises, and review activities.
Gauge your readiness with a pre-assessment exam with questions specifically designed to identify your deficiencies. Then after you have worked through the course material practice you take the post assessment to see if you are ready or where you need to study more. In total there are over 400 practice questions.
All of the content-the Effective Help Desk Specialist Skills book, the practice questions, and the exercises-are designed to help you learn help desk support skills.
