Paperback (10 Dec 1991)
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This book describes how healh service staff and managers can apply quality methods to the special circumstances of health services, and tackle the many conflicting demands on these services in the 1990s. It is based on applied research into quality methods in a range of public and commercial services, and explains the theory nd the practice of the "service quality revolution".
| ISBN: | 9780632032792 |
| Publisher: | Blackwell Scientific |
| Imprint: | Wiley Blackwell |
| Pub date: | 10 Dec 1991 |
| DEWEY: | 362.10685 |
| DEWEY edition: | 20 |
| Number of pages: | 200 |
| Weight: | 666g |
| Height: | 250mm |
| Width: | 100mm |
| Spine width: | 15mm |
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