The Design of Everyday Things

The Design of Everyday Things

New Edition

Paperback (19 Sep 2002)

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Publisher's Synopsis

First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.

Book information

ISBN: 9780465067107
Publisher: Basic Books
Imprint: Basic Books
Pub date:
Edition: New Edition
DEWEY: 620.82
DEWEY edition: 21
Number of pages: 288
Weight: 292g
Height: 209mm
Width: 140mm
Spine width: 20mm