Publisher's Synopsis
This guide aims to teach employers the art of successful management through effective listening. The author considers that listening is one of the neglected tools of management and is a key feature to raising productivity and morale.;Murphy presents a programme in which he gives instruction on how to identify employees' special abilities and so encourage creativity, how to build stable working relationships and nourish innovation, how to offer constructive criticism and appropriate praise, and how to interview, select and train new employees.;The guide is intended to be of value when communicating with both employers and employees and is thus intended to enhance the manager's effectiveness on all corporate levels.;Kevin Murphy is president of CDK Associates, a management consulting firm based in New Hampshire, USA and he has taught business management at university level for over a decade.
