Publisher's Synopsis
Excerpt from Implications of on-Line Computer Scheduling for the No Show Rate in Hospital Outpatient Departments
Increased importance of the ambulatory arm of the hosptial has, in turn, cast increased attention upon its shortcomings. Most of these inadequacies are not new, merely more evident. Long patient waiting times and other outpatient care problems have been noted recently,1 but they were also strongly indicted by a British Ministry of Health study team in and by many others in the interim.3 Several schemes have been suggested to overcome the waiting problem and other outpatient department difficulties.4 But, as cited by Sussman, et. Al., in their 1967 study, crowded conditions, long waits, rotating physician assign ments, and shortages of personnel still conspire to perpetuate the image of second class care.
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