Publisher's Synopsis
This text aims to provide realistic and effective source material which meets the requirements of NVQ levels 1 and 2. It is suitable for classwork, homework, computer/wordprocessor based work, and for use in work experience. The text is in line with current NVQ criteria for level 1 and 2 Adminstration Awards, has been fully updated to take account of the most recent services, VAT rates (17.5%) and procedures, and a new unit on information technology has been added. Emphasis is placed on the role and relationships of office workers as required in the current NVQs, and the use of databases and spreadsheets is examined throughout. It is suitable for first level RSA, PEI, GCSE, BTEC and NVQ students.
