Publisher's Synopsis
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.
ITIL® Foundation All-in-One Exam Guide
This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.
Covers all exam topics, including:
ITIL fundamentals
The service lifecycle
Service strategy
Service design
Service transition
Service operation
Continual service improvement
ITSM in the real world
CD ICON
Electronic content includes:
Complete practice exams
Videos from the author
PDF copy of the book
