Paperback (16 Jan 2003)
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Out of stock
Call centres have become a primary way companies around the world interact with their customers. This book explains how call centre managers can create a motivating environment that yields outstanding performance from call centre employees, whether in customer service, sales or technical support.
| ISBN: | 9780071388887 |
| Publisher: | McGraw-Hill Education |
| Imprint: | McGraw-Hill |
| Pub date: | 16 Jan 2003 |
| DEWEY: | 658.812 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 297 |
| Weight: | 553g |
| Height: | 234mm |
| Width: | 187mm |
| Spine width: | 16mm |
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