Call Center Operations

Call Center Operations Profiting from Teleservices

Paperback (16 May 2000)

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Publisher's Synopsis

The management of converging telecommunications and computer technologies presents businesses with huge opportunities to make their operations more efficient. This book teaches how to profit from them.

Book information

ISBN: 9780070164307
Publisher: McGraw-Hill Education
Imprint: McGraw-Hill
Pub date:
DEWEY: 658.84
DEWEY edition: 21
Language: English
Number of pages: 486
Weight: 851g
Height: 234mm
Width: 183mm
Spine width: 34mm