Publisher's Synopsis
If you work with people, this book was written for you. The 7 Key Principles of Quality Care contained within are applicable in any human service milieu. Quality care is everyone's business not just the quality improvement person. What is quality care? It is the application of the mission and principles that motivate and inspire all of us to provide the best care possible to the people we serve. How can it be that simple? It can if we live by and support sound principles that promote quality. How we systematically provide the best care possible is the subject of this text.
