Publisher's Synopsis
A practical guide containing 50 different quality improvement and quality assurance approaches to help improve practice.
· Helps staff to improve the quality of the products and services offered
· Includes practical ideas for internal and external quality assurance activities (IQA/EQA)
· Helps staff to prepare for external inspections and EQA visits
· Readable, relevant and easy to understand
· Provides valuable ideas and tips for new and experienced quality staff
· Uses simple language to explain each approach
· Can help promote outstanding teaching and learning
