Publisher's Synopsis
This manual provides the professional trainer with a collection of simulated workplace situations which facilitate training in counselling skills. Roleplays are provided which cover all aspects of successful counselling interviews. The situations include: the employee in debt, sexual harassment, redundancy, missed promotion, misconduct, demotivation, underperformance, and many others. - - For the trainer, the manual offers pre-prepared and proven exercises to help to introduce or reinforce key aspects of counselling skills training. Individually, the situations will complement training imported from other sources or self-developed. Together, they represent a rich source of activities that can be used with confidence time and time again. - - For the roleplayers, the situations afford a rare opportunity to put their counselling skills to the test in a controlled environment, where 'mistakes' can be learned from without cost to the individual or the organization. - - Roleplaying is a sensitive activity and one that requires some understanding both of the people involved and of the process. Here the authors provide expert guidance on running roleplay sessions. There are detailed notes for the trainer and those æplayingÆ the role as well as guidance for those given the task of observing and providing feedback.
