Publisher's Synopsis
Commercial pressure means software development teams are having to make trade-offs between code quality and shipping new features. And no matter what preventative measures we take, bugs always end up slipping through into production. This book explores what senior engineering leaders building complex enterprise software systems do when the bug reports come in. Included are: * Top tips from senior engineering leaders on how they reduce Mean Time to Resolution (MTTR) - allowing them to reduce engineering costs, accelerate delivery, and deliver a first-class customer experience; * Interviews with engineering Directors, Managers, and VPs from global organisations;* Bonus insight and resources, courtesy of Undo's Founder & CTO Dr Greg Law;* Preface by Prof. Roberto V. Zicari, editor of ODBMS.org;Note: 100% of the proceeds from this book go to the Raspberry Pi Foundation.
