Blackwell's Terms and Conditions

"The Company" or "We" means Waterstones Booksellers Ltd t/a Blackwell's or Heffers, a company incorporated in England under company number 610095 whose registered office is at 203/206 Piccadilly, London W1J 9HD.

"The Customer" or "You" means the person, persons, firm, institution or company entering into a contract with the Company.

"The Goods" and "The Services" means any goods, products or services to be supplied to the Customer by the Company.

"The Conditions" means the terms and conditions as written in this document.

Are offered to you for Blackwell's and Heffers bookshops and at Blackwell's online.

Credit limits are awarded subject to status. If you wish to amend your credit limit contact your account manager

Statements are issued monthly, invoice settlement is due 30 days from the date of the invoice. Payments should be made to

Accepted payment methods:

• Bacs (see invoice for bank account details)
• Credit card (by calling 0121 546 0480)

The Company reserves the right to review a Customer’s credit status (including cancelling it) if the total value of the purchases in a year does not exceed £500, or for persistent late payers.

Please provide written notice of any change of address to your account manager or alternatively e-mail [email protected]

When purchasing goods you will be required to provide a unique purchase order number, an emailed/faxed/mailed purchase order or letter of authorisation bearing the name(s) of authorised users of the account.

All orders on credit accounts will be despatched with a detailed invoice. These should be retained for future reference. We reserve the right to charge a £15.00 administration fee for copy invoice requests.

Unless the Company otherwise agrees in writing, delivery dates are estimates only and the Company shall not be liable for any direct, indirect or consequential loss arising from part, late or non-delivery or performance.

The Company shall be entitled to deliver part of the Goods or Services ordered or to deliver by instalments and charge the Customer appropriately for such part delivery or each instalment.

Discrepancies must be advised to the branch of the Company within 3 days of receipt of the Goods or Services.

Requests for proof of delivery must be received within 3 months of invoice date or 2 months of receipt of statement of account.

1. Risk in the Goods and Services shall pass to the Customer who shall be liable for any loss of or damage to the same from the time that each is delivered to the Customer.
2. Notwithstanding clause 11.1, title to the Goods and Services will not pass to the Customer until the Company has received payment in full of the whole of the price of the Goods and Services and of all other Goods and Services that the Company has agreed to sell to the Customer for which payment is then due.
3. Until property in the Goods and Services passes to the Customer in accordance with clause 11.2 the Customer shall hold the Goods and Services and each of them on a fiduciary basis as bailee for the Company. The customer shall store the Goods and Services (at no cost to the Company) separately from all other goods in its possession and marked in such a way that they are clearly identified as the Company's property.
4. Notwithstanding that the Goods and Services (or any of them) remain the property of the Company the Customer may sell or use the Goods in the ordinary course of the Customer's business at full market value for the account of the Company. Any such sale or dealing shall be a sale or use of the Company's property by the Customer on the Customer's own behalf and the Customer shall deal as principal when making such sales or dealings. Until property in the Goods and Services passes from the Company the entire proceeds of sale or otherwise of the Goods and Services shall be held in trust for the Company and shall not be mixed with other money or paid into any overdrawn bank account and shall be at all material times identified as the Customer's money.
5. The Company shall be entitled to recover the price (plus VAT) notwithstanding that property in any of the Goods and Services has not passed from the Company. Until such time as property in the Goods and Services passes from the Company to the Customer, the Customer shall upon request deliver up such of the Goods and Services as have not ceased to be in existence or resold to the Company. If the customer fails to do so the Company may enter upon any premises owned occupied or controlled by the Customer where the Goods and Services are situated and repossess the Goods and Services. On the making of such request the rights of the Customer under clause 11.4 shall cease.

The Company shall use all reasonable endeavours to fulfil orders within a reasonable time of receipt.

The Customer acknowledges that the Company may change prices without notice before the date of any order. VAT will be charged in addition where applicable. Delivery charges may be applied to cover delivery costs, plus VAT where applicable.

Quotations by the Company, unless otherwise stated in them, shall be open for acceptance within 30 days of the date of the quotation.

1. Save for the death or personal injury caused by the Company's proven negligence, which shall not be excluded or limited, the Company shall not be liable to the Customer in contract, tort or otherwise for any loss whatsoever including indirect or consequential loss, loss of use, contract, profits or business, or economic loss whether or not made known to or reasonably foreseeable by the Company:
   1. arising as a result of the manufacture or delivery of all or any of the Goods or services being delayed or prevented beyond the Company's reasonable control;
   2. arising as a result of any failure by the Company to fulfil any of its obligations to the Customer, where the Customer is, or has at any time been in breach of any of these conditions.
2. Subject to clause 15.1 above, in the case of non or partial delivery or performance of the Goods and Services the Company shall be liable to refund to the Customer the purchase price of that part of the Goods and Services not delivered or performed and this shall be the Company's total liability for such loss.

The Conditions shall be construed in accordance with English Law and all disputes shall be submitted to the non-exclusive jurisdiction of the English Courts.

1. Orders for items may not be cancelled once the item has been received into our shop or warehouse.
2. Some titles need to be pre-paid by Blackwell's; under these circumstances cancellations cannot be accepted.
3. Order cancellations and returns of books ordered will only be credited if Blackwell's is able to return the items to its supplier.

You can close your account at any time by giving us notice in writing enclosing payment for any outstanding balance on your account (including any interest and costs).

We may vary all or any of these conditions upon giving you at least 28 days prior written notice. Variations to terms and conditions agreed in any existing tendered contracts will remain as they stand.

The Company reserves the right to terminate this Agreement forthwith by notice:

1. Upon a breach by the Customer of any of these Conditions or
2. If the Customer makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction) or encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Customer or the Customer ceases, or threatens to cease, to carry on business.

This Agreement supersedes all prior agreements, arrangements, understanding and undertakings between and representations made by any of the parties and constitutes the entire agreement between the parties relating to the subject matter hereof. In particular no statement or warranty made by either party (whether before or after the signing of this Agreement and whether such statement representation or warranty induced either party to enter this Agreement) shall be effective or enforceable or give rise to any legal remedy unless it is repeated in this Agreement, provided that nothing in this clause shall serve to exclude the liability of either party in respect of any fraudulent pre-contractual statement or misrepresentation.