Publisher's Synopsis
Written specifically for service companies, this text provides a plan for changing the culture, processes and structure of their organization in order that it may be completely focused on providing quality to the customer.
Untangling Organizational Gridlock Strategies for Building a Customer Focus
Hardback (26 Apr 1993)
Not available for sale
Includes delivery to the United States
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Book information
| ISBN: | 9780814402030 |
| Publisher: | Amacom |
| Imprint: | Amacom |
| Pub date: | 26 Apr 1993 |
| DEWEY: | 658 |
| Language: | English |
| Number of pages: | 224 |
| Weight: | 785g |
| Height: | 228mm |
| Width: | 154mm |
| Spine width: | 30mm |
