Publisher's Synopsis
John Thorp follows the story of four businesses undergoing radical change and shows how they succeeded or failed. When you introduce new technology into a business it is obvious that you are putting in a place a new system. But the same is true whenever you change the organisational structure, put in place a new incentive scheme, acquire or merge with another business, or sometimes make what appears to be the simplest adjustment to a minor process. The impact of this change can be wide-ranging and completely unexpected, and unless the new system is explicitly designed to produce precisely the results you want, you will get precisely the ones you don't, with profound or even fatal consequences for the organisation concerned. These stories are of four business that faced this challenge - Laura Ashley, The Burton Group, Dixons and the Compass Group. What they did and what the outcome was is explored within the book.
