The Richer Way

The Richer Way How to Get the Best Out of People

New edition

Paperback (16 Jan 2020) | English

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Synopsis

In 1978 Julian Richer, then aged just nineteen, opened his first shop near London Bridge. For over twenty years this shop has been listed in the Guinness Book of Records as having the highest sales per square foot of any retail outlet in the world, and the company as a whole, with its fifty-three stores nationwide and huge online presence, has become Britain's favourite retailer of TV and hi-fi equipment. What lies behind this extraordinary success?

For Julian, the answer is simple: throughout his career he has focussed relentlessly on putting people - both staff and customers - right at the centre of his business. And in The Richer Way, he offers a supremely practical guide to how others can follow suit. He explains how to motivate employees and measure their progress. He establishes how to balance company discipline with individual autonomy. He explores what 'customer service' should really involve. Above all, he points the way to creating an open, friendly and flexible culture that will not only attract the best people but also offer the greatest chance of business success.

Packed with straightforward, common-sense advice, The Richer Way will prove essential reading for all organisations, whatever their nature and size.

About the Publisher

Random House Business Books

Random House Business Books

Random House Business Books boasts some of the best-known and most widely respected works and authors in business book publishing, from Jim Collins (Good to Great and How the Mighty Fall), via Ram Charan and Larry Bossidy (Execution) to Chris Anderson (The Long Tail and Free). It includes books on leadership and management (for example, Allan Leighton’s On Leadership and Tough Calls), titles on economics (Alex Brummer’s The Crunch), and works on business skills (Chip and Dan Heath’s Made to Stick and Switch).

Book information

ISBN: 9781847942234
Publisher: Random House
Imprint: Random House Business Books
Pub date:
Edition: New edition
DEWEY: 658.4
DEWEY edition: 23
Language: English
Number of pages: xii, 244
Weight: 134g
Height: 106mm
Width: 175mm
Spine width: 25mm