The Mediator's Handbook

The Mediator's Handbook

Revised & expanded fourth edition

Paperback (15 Nov 2012)

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Publisher's Synopsis

The classic resource for effective mediation - now fully updated and expanded

The popular Mediator's Handbook presents a time-tested, adaptable model for helping people work through conflict.

Starting with a new chapter on assessing conflict and bringing people to the table, it explains the process step-by-step, from opening conversations and exploring the situation, through the phases of finding resolution-deciding on topics, reviewing options, and testing agreements. The "Toolbox" section then details the concepts and skills a mediator needs in order to:

  • Understand the Conflict
  • Support the people
  • Facilitate the process
  • Guide decision-making.

The Mediator's Handbook's emphasis is on what the mediator can do or say NOW, and on the underlying principles and core methods that can help the mediator make wise choices.

Long a popular course textbook for high schools, universities, and training programs, The Mediator's Handbook is also a valued desk reference for professional mediators, and a practical guide for managers, organizers, teachers, and anyone working with clients, customers, volunteers, committees or teams.

Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators, while offering a detailed, nuanced resource for professionals.

Book information

ISBN: 9780865717220
Publisher: New Society Publishers
Imprint: New Society Publishers
Pub date:
Edition: Revised & expanded fourth edition
DEWEY: 303.69
DEWEY edition: 23
Language: English
Number of pages: 208
Weight: 548g
Height: 275mm
Width: 214mm
Spine width: 18mm