Serviceology for Services

Serviceology for Services 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings - Communications in Computer and Information Science

1st Edition 2020

Paperback (14 Feb 2020) | English

Save $4.09

  • $79.32
  • $75.23
Add to basket

Includes delivery to USA

10+ copies available online - Usually dispatched within 72 hours


This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.

The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

Book information

ISBN: 9789811531170
Publisher: Springer Singapore
Imprint: Springer
Pub date:
Edition: 1st Edition 2020
Language: English
Number of pages: 309
Weight: 498g
Height: 235mm
Width: 155mm
Spine width: 17mm