Serviceology for Services

Serviceology for Services 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings - Communications in Computer and Information Science

1st Edition 2020

Paperback (14 Feb 2020) | English

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Synopsis

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.

The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

Book information

ISBN: 9789811531170
Publisher: Springer Singapore
Imprint: Springer
Pub date:
Edition: 1st Edition 2020
Language: English
Number of pages: 309
Weight: 498g
Height: 235mm
Width: 155mm
Spine width: 17mm