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Service Operations Management

Service Operations Management Improving Service Delivery

3rd Edition

Paperback (22 May 2008)

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Publisher's Synopsis

  • Written specifically to better serve the needs of students on services-orientated operations management courses.
  • The first European-originated book.
  • Operations management is set within the wider business context, recognising the impact of other management functions and covering wider issues, such as organisational culture and design, people issues, and customer relationships.
  • Includes international examples from different types of organizations, such as: the Internet, public and voluntary sectors, mass transport services, professional services, retailers, internet services, tourism and hospitality.
  • Each chapter identifies key operations management issues and provides definitions of key terms, real world illustrations, chapter summaries, case exercises, further reading and questions.

    • Book information

    ISBN: 9781405847322
    Publisher: Pearson Education
    Imprint: Financial Times/Prentice Hall
    Pub date:
    Edition: 3rd Edition
    DEWEY: 658.812
    DEWEY edition: 22
    Language: English
    Number of pages: 533
    Weight: 1038g
    Height: 246mm
    Width: 189mm
    Spine width: 33mm

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