Paperback (27 Aug 2011)
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RPR (Rapid Problem Resolution) is a problem diagnosis method specifically designed for IT professionals. This book covers why the RPR method is needed, how it helps 3rd Line Support people, how the method works and what's needed to deploy RPR. If you want to improve your own problem diagnosis skills or those of your team, this book is for you.
| ISBN: | 9781447844433 |
| Publisher: | Lulu Press |
| Imprint: | Lulu.com |
| Pub date: | 27 Aug 2011 |
| Language: | English |
| Number of pages: | 256 |
| Weight: | 402g |
| Height: | 152mm |
| Width: | 229mm |
| Spine width: | 17mm |
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