Publisher's Synopsis
About the Book..
Essentially, this book, is about addressing the gaping hole in the rights of consumers: to consume goods and services that are free from harm. When an injury occurs, the consumer should and do have a right to correction and restitution. For so long, consumers of products and services have been taken for granted by manufacturers and service providers---often with manifest abuses taking place. By focusing on clinical negligence as an example, the author used his background as a physician to illustrate the key principles that are advocated in this book. Such principles and practices include duty of care and provision of standard of care, which cut across all industrial sectors and not just in healthcare. The objective of the book is to enhance the welfare of consumers and to champion their rights. In similar manner, the author aims to raise the awareness of these rights while at the same time draw the attention of providers of goods and services to their own responsibilities. If these objectives are achieved, then, the mission of the book and the author are accomplished.
