Publisher's Synopsis
Aiming to improve productivity and overall performance, companies offer more independence, responsibility and respect to their workers and remove managerial "interference". This text offers practical guidelines and tips for the behaviour required to succeed in today's business. It aims to help individuals to: understand and fit into the bigger organization; see how their work relates to customers, and assess what practices pay off in higher customer satisfaction; improve their daily performance by measuring their work, increasing their speed and eliminating waste; and engage in continual learning and self-development.
