1st Edition 2015
Paperback (01 Jan 2015)
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Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
| ISBN: | 9781349477340 |
| Publisher: | Palgrave Macmillan UK |
| Imprint: | Palgrave Macmillan |
| Pub date: | 01 Jan 2015 |
| Edition: | 1st Edition 2015 |
| Language: | English |
| Number of pages: | 166 |
| Weight: | 236g |
| Height: | 141mm |
| Width: | 216mm |
| Spine width: | 14mm |
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