Publisher's Synopsis
Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions-what Kador calls the Five Rs-of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, 10 apology do's and don'ts, and a quiz to test your Apology Quotient.
The willingness to apologize signals strength, character, and integrity-real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world.
