Dealing With Difficult People

Dealing With Difficult People Fast, Effective Strategies for Handling Problem People - Creating Success Series

Fourth edition

Paperback (03 Jun 2019) | English

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Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool.

By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

The Creating Success series of books...
Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

Book information

ISBN: 9780749486419
Publisher: Kogan Page
Imprint: KoganPage
Pub date:
Edition: Fourth edition
DEWEY: 658.3145
DEWEY edition: 23
Language: English
Sales rank: 18813
Number of pages: viii, 160
Weight: 250g
Height: 214mm
Width: 137mm
Spine width: 12mm