Paperback (20 Feb 2012)
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Includes delivery to the United States
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Terry Green takes the reader on a fascinating behind-the-scenes tour of how the best (and the worst) organisations manage the way we get served in store, and shows how any organisation that delivers face-to-face service can raise their game, reduce costs, and deliver a superior customer experience.
| ISBN: | 9789814361132 |
| Publisher: | Marshall Cavendish |
| Imprint: | Marshall Cavendish |
| Pub date: | 20 Feb 2012 |
| DEWEY: | 658.812 |
| DEWEY edition: | 23 |
| Number of pages: | 223 |
| Weight: | 306g |
| Height: | 137mm |
| Width: | 215mm |
| Spine width: | 19mm |
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