2002
Hardback (01 Nov 2002)
Includes delivery to the United States
10+ copies available online - Usually dispatched within 7 days
This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.
| ISBN: | 9780333990131 |
| Publisher: | Palgrave Macmillan UK |
| Imprint: | Palgrave Macmillan |
| Pub date: | 01 Nov 2002 |
| Edition: | 2002 |
| DEWEY: | 658.812 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 224 |
| Weight: | 508g |
| Height: | 244mm |
| Width: | 163mm |
| Spine width: | 19mm |
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