AI in Marketing, Sales and Service

AI in Marketing, Sales and Service How Marketers Without a Data Science Degree Can Use AI, Big Data and Bots

Hardback (07 Nov 2018)

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Publisher's Synopsis

AI and Algorithmics have already optimized and automated production and logistics processes. Now it is time to unleash AI on the administrative, planning and even creative procedures in marketing, sales and management.

This book provides an easy-to-understand guide to assessing the value and potential of AI and Algorithmics. It systematically draws together the technologies and methods of AI with clear business scenarios on an entrepreneurial level.

With interviews and case studies from those cutting edge businesses and executives who are already leading the way, this book shows you:

  • how customer and market potential can be automatically identified and profiled;
  • how media planning can be intelligently automated and optimized with AI and Big Data;
  • how (chat)bots and digital assistants can make communication between companies and consumers more efficient and smarter;
  • how you can optimize Customer Journeys based on Algorithmics and AI; and
  • how to conduct market research in more efficient and smarter way.
A decade from now, all businesses will be AI businesses - Gentsch shows you how to make sure yours makes that transition better than your competitors.

Book information

ISBN: 9783319899565
Publisher: Springer International Publishing
Imprint: Palgrave Macmillan
Pub date:
DEWEY: 658.80028563
DEWEY edition: 23
Language: English
Number of pages: 271
Weight: 612g
Height: 165mm
Width: 243mm
Spine width: 22mm