Publisher's Synopsis
By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for Information Technology, The KPI Institute provides a useful resource for novices and experts alike. It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also for improving an existing performance measurement system. The KPI taxonomy presented in the dictionary covers all major functions of the Information Technology division, such as: * Application Development; * Data Center; * Enterprise Architecture; * IT General; * IT Security; * IT Network Management; * Service Management.
